Last updated: 10 Sep 2026
At Unik, we take pride in the quality of our products. However, if your order arrives with an issue, we are here to make it right quickly and fairly.
Because our pieces are highly curated, all sales are final except in cases of manufacturing defects or damage sustained during delivery.
Eligibility for Returns & Refunds
You are eligible for a full refund, store credit, or an exchange exclusively under the following circumstances:
- Manufacturing Defects: The item has a structural, material, or operational flaw from production.
- Delivery Damages: The item was broken, crushed, or otherwise damaged while in transit to you.
Refund Options
- Full Refunds / Replacements: Granted if the item is completely unusable, severely damaged, or suffers a major manufacturing defect.
How to Initiate a Return
To help us process your request efficiently, please follow these steps:
- Report the Issue Immediately: Contact our customer service support team within 7 days of receiving your package.
- Provide Proof: Email us with your order number, a brief description of the issue, and clear photos or a short video showing the manufacturing defect or the shipping damage.
- Wait for Approval: Once our team reviews the evidence, we will send you a Return Authorization and instructions on how or where to send the item back.
Shipping Costs
If your return is approved due to our error, a manufacturing defect, or shipping damage, Unik will cover all return shipping costs or provide a prepaid shipping label.
Refund Processing Time
Once we receive and inspect your returned item (or approve your photo evidence), we will notify you regarding your refund status. Approved refunds will be automatically applied to your original method of payment or issued as store credit within 5 to 10 business days, depending on your bank's processing times.